Is bluplai a CRM?+
No. We don't want it to be one. Your pipeline, your forecast and your contact database should stay exactly where they are; that job is solved. bluplai plugs in alongside your CRM: one workspace per account, where your team and the customer's team whiteboard, build the documents and the decks, message each other and track the work from the first call to the renewal.
What do I pay for?+
Workspaces and seats. Nothing else. Seats are the people on your side; workspaces are the accounts you have in motion. Guests on the customer side are free and unlimited on every plan: no licence, no seat, no invoice for looking.
What is an active account workspace?+
A workspace is the room one account earns the day a deal goes live. One account, one workspace, with unlimited projects inside. We never meter prospecting — prospects live in your CRM; an account earns a workspace the day the deal goes live.
Are guests really free?+
Yes. Free, unlimited, on every plan, forever. Guests get the concierge, not the pen: they see the work, comment on it and ask the workspace AI anything grounded in the record, while generation stays with your licensed seats. If we charged your customer to collaborate, we'd just be another tool they ignore.
How does AI pricing work?+
Reads are free. Writes use credits. Every plan has full AI capability: asking questions and reading anything costs nothing, and credits are spent only when the AI generates documents, decks or images. Credits top up monthly and extra credits are purchasable. If the balance runs dry, answers keep coming from the record and generation queues until the next top-up. No surprise invoices.
What does Free include?+
€0, forever: 1 seat, 1 active account workspace and unlimited projects, with full AI on monthly credits — 100 AI credits a month (a document costs 2, an automated deck 3, an image 6). Guests see everything, free.
Can I add one seat or workspace without changing plans?+
Yes. Grow one line at a time, with no tier-jumping. An extra seat is €39/month and an extra workspace €19/month; tell us what grew and we'll add it to your subscription.
What is in Enterprise?+
Everything in Growth, plus custom seat and workspace coverage, SSO/SAML, a DPA and a named CSM, on annual terms. Talk to us and we will scope it with you.
Why does Growth cost €449 when a CRM seat costs €25?+
Because it isn't a seat. Growth is 25 live deal rooms — each one a multi-stakeholder deal your team and the customer's team run together, with every guest on the buying side included free. Compare it to what one slipped renewal or one confused stakeholder committee costs, not to a contact database licence.
I'm on an existing per-seat plan — what happens to me?+
Nothing changes without you hearing from us first. Existing subscribers keep working exactly as today, and we will contact each of you personally about moving across. Questions now? Ask Daniel directly at dw@bluplai.com.