Bound the service question
Choose one part of an experience, with a clear starting point and outcome. Use an example that is appropriate to discuss on a shared board.
Make a service discussion easier to share.
Map service experiences, responsibilities and improvement ideas with the people involved. Work with information appropriate for the board’s audience and your organisation’s policies.
Hosts sign up. Guests join with a name.
Keep the service user in the conversation.
Map the different perspectives
Bring the service journey and internal handovers into the same view. Add the questions each group needs answered.
Identify a practical next step
Agree which uncertainty to investigate and who will take the idea through the required internal process.
An example session
Review the clarity of a request journey
Use a fictional example to map how a person finds information, submits a request and learns what happens next. Add internal handovers beside the public-facing steps.
Identify a specific communication or handover question for further review.
GovernmentExample board UnderstandWhat is the person trying to do?
ApplyWhat information is required?
ReviewWhere does the request go?
RespondIs the next step clear?
Does this page claim government accreditation?
No. Review your procurement, accessibility, information-governance and security requirements before selecting a tool or sharing data.
Can a board replace an official record?
No. Use the board for visual discussion and planning, and maintain official decisions and records in the required systems.
Bring the next conversation
onto a board.
Start with 3 free live boards. Invite your participants through a link.
Start free